Toyota Motor.
Toyota became the greatest automobile company in the world by making an unyielding commitment to quality. In the mid--to-late 1990s, that commitment began to waver. "Decontenting" became the new thing. "Decontenting" made Toyota more profitable. Until it cost the company its reputation. (via Kausfiles)
Saturday, February 06, 2010
Posted by John at 2/06/2010 06:23:00 AM